Charlotte The Dog
All Orders within Australia over $150 qualify for free postage! Excludes heavy items.
- Up to 1kg Australia Post satchel $10.95
- Up to 3kg Australia Post satchel $13.50
- Up to 5kg Australia Post satchel $17.00
- Bulky Items - Australia Post. Quote will be provided
We deliver using Express Post and can ship to PO Boxes. Whilst we endeavour to post your order within 24 hours (during peak periods of sales and new season commencement this may be longer), please allow 2-3 business days for your order to arrive especially if we’re delivering outside the Express Post next day delivery network. Orders placed prior to 1:30pm each day will typically be shipped same day. Please note, add on orders will be charged their additional shipping rates, so we can despatch as fast as possible.
* Additional freight charges will be incurred for heavy / bulky items as well as
deliveries to rural and remote locations within Australia which will be determined and notified to the customer prior to final payment .
COST TO NZ
We'll ship your order using Australia Post Registered International Postage. Whilst we endeavour to post your order within 24 hours (during peak periods of sales and new season arriving this may be longer but we aim to process orders as fast as we can) please allow 4-10 working day delivery to New Zealand.
If you require international postage please let us know and we will quote on costs based on weight of item and where we need to send your purchase to..
We'll ship your order using Fed Ex. Whilst we endeavour to post your order within 24 hours (during peak periods of sale and new season arriving this may be longer but we aim to process orders as fast as we can), please allow 4-14 working days (depending on location) for delivery to your destination. Please note import Duties and Taxes will be the responsibility of the customer and it is up to the customer to find out what these costs may entail.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances be they natural or man made once they leave our den!
We hope you love the items you choose to purchase from us but if for any reason they are not quite right any item can be exchanged for something that you will love more or we can provide you with a store credit.
If you decide to exchange your item for another item or size please contact email@example.com to confirm the replacement item is available and confirmation that exchange is eligible.
Goods to exchange must be returned within 14 days of purchase – unworn, unwashed and with original tags attached to Wear Wolfie
Shop 2/19 Bougainville Street
Griffith ACT 2603.
It is the responsibility of the customer to cover the cost of the return postage back to Wear Wolfie. Upon receipt of the exchanged item the replacement item will be posted to you as soon as possible.
Please choose carefully with sale items as we do not refund or exchange if you simply change your mind or make a wrong decision.
Please choose carefully as we do not refund gift cards.
If the item is faulty, has been wrongly described or doesn't do what it is supposed to do please email firstname.lastname@example.org with an image of your faulty item and we will determine whether a faulty exchange or refund is applicable.
Children's clothing does have to withstand some action and we will not refund, exchange or credit for normal wear and tear and any subsequent damage that might occur during play, washing or accidents. If an item is faulty in any way and an exchange is selected we will post out a replacement item with a reply paid satchel so you can send back the faulty item. If a refund is preferred we will refund you the cost of the item and postage.